Business Intelligence and Big Data IoT Analytics

ManageEngine IT Matters

Subscribe to ManageEngine IT Matters: eMailAlertsEmail Alerts
Get ManageEngine IT Matters: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by ManageEngine IT Matters

Simple Secrets of Successful Knowledge Management By LeAnn Smiles, Product Analyst, ManageEngine Knowledge that doesn't serve is knowledge wasted. And for knowledge gained from experience and research to be useful, IT enterprises need to organize, manage and offer it in the best way possible. Fortunately, the best way isn't a Herculean task when you employ simple tricks to build a profound knowledge base (KB). A sound knowledge base eliminates the need to rediscover or reformulate knowledge and improves the support process. With that in mind, consider these best practices to help build a successful knowledge base. 1. Collect information to build your KB. The most important part of knowledge management is building knowledge itself. The first step is to identify prospective areas from which knowledge can be derived and extract information. Resolutions on common issues can... (more)

Make Sense of Your Data with Analytics | @BigDataExpo #BI #BigData #Analytics

Make Sense of Your Data with Analytics By Pritika Ramani, Product Analyst, ManageEngine The reality of data ubiquity is here-data is buried in operational statistics, machine logs, stacks of overflowing tickets and customer details, among other things. How can any user get valuable information amid this rapid influx of data? Imagine a situation where your firm's revenue takes a hit owing to an unexpected failure in some business process. It would be a nightmare for IT admins to sift through the interminable piles of data to deduce exactly why and where the problem occurred. To sa... (more)

Top-Performing IT Help Desk | @CloudExpo @Zoho #DevOps #ITSM #AI #DX

Seven Essentials for a Top-Performing IT Help Desk By Ujjwal Sood, product analyst, ManageEngine The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an agency to meet its stakeholder needs. However, owing to increasingly complex IT environments, managers struggle to ensure that their help desks are operating at optimum efficiency. This seven-point guide will help IT managers ensure thei... (more)

Choosing Your Mobile Device Management Solution | @CloudExpo #Cloud #Compliance

10 Things to Consider As You Choose Your Mobile Device Management Solution By Nikhil Nayak, Product Analyst, ManageEngine The past decade has seen an increasing trend in employees using mobile devices like smartphones and tablets to aid in their work. This trend has fostered organizations to adopt practices like bring-your-own-device (BYOD) with hopes of improving employee productivity and efficiency. There is, however, a downside to this because such practices pose major risks concerning corporate data security and data management. In order to ward off these risks, enterprises se... (more)

IT Service Desk By @Zoho | @DevOpsSummit @ManageEngine #CD #DevOps

Top Five Practices to Ensure Agility in Your IT Service Desk By Aparna TA, Product Analyst, ManageEngine The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising that the best practices of agile software development penetrated into other areas, and ITSM is no exception. Unless you've been away from ITSM for the last 10 years, you know that an agile IT service desk is flexible, automates processes for quicker incid... (more)