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Top Stories by ManageEngine IT Matters

Five Ways ITSM Analytics Improves IT Service Delivery By Sridhar Iyengar, Vice President, Product Management, ManageEngine Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring critical KPIs. However, due to overwhelmingly large amounts of data, users find it challenging to manually access, track and analyze critical help desk information quickly. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk. 1. Minimize the impact of business downtime Anticipate servi... (more)

The Obstacles to #Analytics Success | @CloudExpo @Zoho #BigData #AI #ML

Identifying the Obstacles to Analytics Success By Sridhar Iyengar, VP, Product Management, ManageEngine For those of us in IT management, analytics is a familiar topic with a familiar value proposition. But for many organizations, success with IT analytics is less familiar. Why do so many fail in their adoption attempts? And how can you avoid failure and embrace success? As we'll see below, the problems usually boil down to products, people and processes. Overabundance of analytics tools. Simply put, there are too many tools to choose from. The overabundance of tools complicates o... (more)

Evolving #ITSM to Support #IoT | @ThingsExpo #IIoT #M2M #AI #BigData

Evolving ITSM to Support the Internet of Things By Ujjwal Sood, Product Analyst, ManageEngine The Internet of Things (IoT) is going to transform society. The buzz across the technology industry about machine-to-machine connectivity - where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data - is in the news daily. Gartner forecasts that 11.4 billion connected things will be in use worldwide by 2018. Regardless of the pace at which businesses adopt the IoT, connected devices will become the new normal, and IT servic... (more)

End-User Experience #Monitoring | @DevOpsSummit #DevOps #APM #IoT

Three Approaches to End-User Experience Monitoring By Sridhar Iyengar, Vice President, Product Management, ManageEngine The volume of transactions running through websites and mobile apps make customer-facing applications crucial to online businesses. If these applications perform well for their users, they generate revenue for the business. If they don't, they affect the credibility of the business, which in turn affects the overall revenue. It is therefore imperative that businesses understand how well their revenue-critical applications are behaving for their end users. From... (more)

Self-Service Analytics Is Replacing Traditional BI | @CloudExpo #Cloud #BusinessIntelligence

Why Self-Service Analytics Is Replacing Traditional Business Intelligence By Pritika Ramani, Product Analyst, ManageEngine Modern organizations typically use several IT tools to monitor their applications, networks and other IT components in real time. Unfortunately, this leads to independent data islands, which creates a one-dimensional view of IT. In order to make strategic decisions, organizations need an IT operational analytics tool to analyze data from multiple sources, spot trends and make better decisions. While there are several analytics tools in the market, most tend to ... (more)