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Top Stories by ManageEngine IT Matters

Simple Secrets of Successful Knowledge Management By LeAnn Smiles, Product Analyst, ManageEngine Knowledge that doesn't serve is knowledge wasted. And for knowledge gained from experience and research to be useful, IT enterprises need to organize, manage and offer it in the best way possible. Fortunately, the best way isn't a Herculean task when you employ simple tricks to build a profound knowledge base (KB). A sound knowledge base eliminates the need to rediscover or reformulate knowledge and improves the support process. With that in mind, consider these best practices to help build a successful knowledge base. 1. Collect information to build your KB. The most important part of knowledge management is building knowledge itself. The first step is to identify prospective areas from which knowledge can be derived and extract information. Resolutions on common issues can... (more)

Self-Service Analytics Is Replacing Traditional BI | @CloudExpo #Cloud #BusinessIntelligence

Why Self-Service Analytics Is Replacing Traditional Business Intelligence By Pritika Ramani, Product Analyst, ManageEngine Modern organizations typically use several IT tools to monitor their applications, networks and other IT components in real time. Unfortunately, this leads to independent data islands, which creates a one-dimensional view of IT. In order to make strategic decisions, organizations need an IT operational analytics tool to analyze data from multiple sources, spot trends and make better decisions. While there are several analytics tools in the market, most tend to ... (more)

ITSM Analytics | @CloudExpo @Zoho #BigData #DevOps #ITSM #AI #ML #DL

Everything You Need to Know About ITSM Analytics By Sridhar Iyengar, Vice President, Product Management, ManageEngine ManageEngine conducted a survey to understand what IT pros need from an advanced analytics tool. The survey looked at the critical areas of analytics and reporting for service desk management around incident management, asset management and change management. Here's what they had to say: Who needs reporting the most? 76.6 percent indicated CIOs and service desk managers. Service desk managers and CIOs are key decision makers who need insight from their data to form... (more)

Top-Performing IT Help Desk | @CloudExpo @Zoho #DevOps #ITSM #AI #DX

Seven Essentials for a Top-Performing IT Help Desk By Ujjwal Sood, product analyst, ManageEngine The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an agency to meet its stakeholder needs. However, owing to increasingly complex IT environments, managers struggle to ensure that their help desks are operating at optimum efficiency. This seven-point guide will help IT managers ensure thei... (more)

The Major Challenges of Enterprise Mobility | @CloudExpo #IoT #M2M #API #Cloud

Untangling the Four Major Challenges of Enterprise Mobility By Nirmit Glennon, ManageEngine "Going mobile" seems to be the mantra of modern day enterprises, with 63 percent of them firmly believing that mobility leads to competitive advantage. Their belief is not without cause, as a recent survey by Nielson reports that 93 percent of consumers who research products via mobile go on to make the purchase, while 55 percent of them make the purchase within an hour. If this wasn't reason enough for businesses to jump on the mobility bandwagon, high operational efficiency coupled with i... (more)