Business Intelligence and Big Data IoT Analytics

ManageEngine IT Matters

Subscribe to ManageEngine IT Matters: eMailAlertsEmail Alerts
Get ManageEngine IT Matters: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by ManageEngine IT Matters

Everything You Need to Know About ITSM Analytics By Sridhar Iyengar, Vice President, Product Management, ManageEngine ManageEngine conducted a survey to understand what IT pros need from an advanced analytics tool. The survey looked at the critical areas of analytics and reporting for service desk management around incident management, asset management and change management. Here's what they had to say: Who needs reporting the most? 76.6 percent indicated CIOs and service desk managers. Service desk managers and CIOs are key decision makers who need insight from their data to formulate better strategies. For instance, by tracking including technician performance, service desk responsiveness, IT user preferences, customer satisfaction, SLA violation rate, and other critical metrics, they can better analyze costs, trends, manage resources, and improve overall service q... (more)

Control Application Downtime with Application Dependency Maps | @CloudExpo #Cloud #APM #Monitoring

Control Application Downtime with Application Dependency Maps By Sridhar Iyengar, Vice President, Product Management, ManageEngine Application downtime is an enterprise's worst nightmare. On top of that, it's fairly common. According to a survey conducted by Dun & Bradstreet, 59 percent of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week. Each time a business application fails, the IT admins have a herculean task ahead of them. They must figure out the root cause of the problem, rectify it and get the business running - all within a short span of time. ... (more)

ITSM Analytics | @CloudExpo @Zoho #BigData #IoT #ITSM #BI #AI #Analytics

Five Ways ITSM Analytics Improves IT Service Delivery By Sridhar Iyengar, Vice President, Product Management, ManageEngine Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring critical KPIs. However, due to overwhelmingly large amounts of data, users find it challenging to manually access, track and analyze critical help desk information quickly. Using ... (more)

Evolving #ITSM to Support #IoT | @ThingsExpo #IIoT #M2M #AI #BigData

Evolving ITSM to Support the Internet of Things By Ujjwal Sood, Product Analyst, ManageEngine The Internet of Things (IoT) is going to transform society. The buzz across the technology industry about machine-to-machine connectivity - where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data - is in the news daily. Gartner forecasts that 11.4 billion connected things will be in use worldwide by 2018. Regardless of the pace at which businesses adopt the IoT, connected devices will become the new normal, and IT servic... (more)

The Major Challenges of Enterprise Mobility | @CloudExpo #IoT #M2M #API #Cloud

Untangling the Four Major Challenges of Enterprise Mobility By Nirmit Glennon, ManageEngine "Going mobile" seems to be the mantra of modern day enterprises, with 63 percent of them firmly believing that mobility leads to competitive advantage. Their belief is not without cause, as a recent survey by Nielson reports that 93 percent of consumers who research products via mobile go on to make the purchase, while 55 percent of them make the purchase within an hour. If this wasn't reason enough for businesses to jump on the mobility bandwagon, high operational efficiency coupled with i... (more)